Question 1

Where do you ship?

Accepted Answer

Pan-India delivery to all serviceable PIN codes via our trusted courier partners. International shipping is available on request for trade accounts — contact our team for a quote.

Question 2

How long does delivery take?

Accepted Answer

Metro cities receive orders in 2–3 business days. Tier-2 and Tier-3 cities take 4–6 business days. Bulk orders (above 25 kg) may take 1–2 days longer due to dedicated freight handling.

Question 3

Is shipping really free above ₹999?

Accepted Answer

Yes — every retail order above ₹999 ships free, no codes required. Trade accounts get free shipping on every order regardless of value.

Question 4

Can I track my order?

Accepted Answer

Absolutely. You'll receive a tracking link via SMS and email the moment your order is dispatched. You can also track from your dashboard under My Orders.

Question 5

Who qualifies for a Trade Account?

Accepted Answer

Practising nail artists, salon owners, academy operators, and verified distributors. We require a valid GSTIN or, for individual artists, certification or portfolio evidence.

Question 6

How much can I save with a Trade Account?

Accepted Answer

Trade pricing starts at 15% off MRP for Tier 1, 20% for Tier 2, and up to 25% for Tier 3 (high-volume). Savings compound with bulk-order discounts.

Question 7

How long does approval take?

Accepted Answer

Most applications are reviewed within 1 business day. We may reach out if we need additional verification documents.

Question 8

Can I get net-30 credit terms?

Accepted Answer

Net-30 terms are available for established Tier 2 and Tier 3 trade accounts after 3 months of consistent ordering. Apply via your dashboard once eligible.

Question 9

What counts as a bulk order?

Accepted Answer

Any order above ₹25,000 across the catalogue, or above 50 units of a single SKU. Bulk pricing kicks in automatically once you cross the MOQ on the product page.

Question 10

How do I request a custom quote?

Accepted Answer

Use our Bulk Order form — list the SKUs and quantities you need and our team will send a tailored quote within 24 hours, often with deeper discounts than auto-applied tiers.

Question 11

Do you offer private-label or custom kits?

Accepted Answer

Yes. Studio Kits and white-label options are available for verified salons and academies. Reach out via the Bulk Order form with your concept.

Question 12

Are your products professional-grade?

Accepted Answer

Every SKU we stock is salon-tested and conforms to international cosmetic safety standards. Certifications (CPSR, MSDS, allergen disclosures) are available on the product page or on request.

Question 13

Do you sell genuine branded products?

Accepted Answer

Yes — we are an authorised reseller for every brand we list. Your invoice carries a verifiable authenticity reference.

Question 14

What's the shelf life on gels and acrylics?

Accepted Answer

Most gels carry 24–36 months unopened, 18 months once opened. Acrylic monomers and powders have 36 months unopened. Each product page lists batch-level expiry windows.

Question 15

Do you offer ingredient/MSDS sheets?

Accepted Answer

Yes — every chemical product page has a Pro Data tab with full INCI, MSDS, allergen, and storage information for compliant studio practice.

Question 16

What's your return policy?

Accepted Answer

Unopened, sealed products can be returned within 7 days of delivery for a full refund. Opened or used items are non-returnable for hygiene reasons unless defective.

Question 17

What if I receive a damaged product?

Accepted Answer

Notify us within 48 hours of delivery with a photo of the damage and the unboxing. We'll arrange a replacement or full refund — including return pickup at our cost.

Question 18

How long do refunds take?

Accepted Answer

Refunds are initiated within 24 hours of return approval and reflect in your account in 5–7 business days, depending on your bank.

Question 19

What payment methods do you accept?

Accepted Answer

All major credit/debit cards, UPI, net banking, and wallets. Trade accounts can also use bank transfer (NEFT/RTGS) and approved net-30 terms.

Question 20

Is my payment secure?

Accepted Answer

Yes — we use industry-standard PCI-DSS compliant gateways. We never store your card details on our servers.

Question 21

Can I get a GST invoice?

Accepted Answer

Every order generates a GST-compliant invoice automatically. Add your GSTIN to your profile for input-credit eligibility.

Frequently asked questions.

Orders & Delivery

Trade Accounts

Bulk Orders

Products & Quality

Returns & Refunds

Account & Payment